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🧰 Healthcare IT Triage Toolkit

A compliance-first, no-PHI playbook for fast healthcare IT ticket triage and routing.
Built from real Epic service desk experience in regulated hospital environments.

View the toolkit →

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🧠 Professional Summary

I connect front-line healthcare IT with applied analytics to reduce downtime and improve patient care.
My focus is Epic EHR support, cloud solutions, and applied machine learning that deliver reliable, measurable results in healthcare operations.

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🛠️ Core Skills

Category	Stack / Tools
Languages	Python · SQL · JavaScript
ML / Data	Pandas · NumPy · scikit-learn · TensorFlow · PyTorch · OpenCV · Power BI
Cloud / DevOps	Azure ML · Git · Jupyter · Jira
Healthcare IT / EMR	Epic EHR support · Clinical workflow troubleshooting · Incident triage
Other	Scientific writing · Public speaking · Team collaboration

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💼 Selected Projects

Epic Healthy Planet Project General Care Management Registry, PHQ-9 Metric, and Dashboard	Built an Epic Healthy Planet analytics project focused on General Care Management and behavioral health tracking. Configured and validated a patient registry, PHQ-9 metric, Reporting Workbench report, and population dashboard to support care gap review, patient outreach, and follow-up work. Tested the build in the Epic training environment and completed the registry, metric, reporting, and dashboard components through hands-on analytics build work.
Driver Behavior Detection System	Led the design and training of a multimodal deep learning model using CNN and BiLSTM for real-time driver distraction detection. Achieved 99.08% test accuracy and published the work as first author in the Journal of Big Data (2024).
AI Stock Sentiment Analysis	Built a real-time sentiment analysis pipeline using RNN and LSTM models to analyze Twitter market data. Developed a workflow that generated live mobile alerts based on sentiment signals and improved bullish sentiment signal precision to more than 85%.

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📚 Publications

• “Comprehensive Study of Driver Behavior Monitoring Systems” — Journal of Big Data, 2024

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🧾 Certifications

• Epic Healthy Planet and Compass Rose Analytics Build — 2025
• Microsoft Azure Fundamentals (AZ-900) — 2025
• Graduate Certificate Big Data Analytics — 2024
• IBM Machine Learning Specialist – Associate — 2022
• Scrum.org Professional Scrum Master I (PSM I) — 2020

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🎓 Education and Honors

M.S. in Computer Science (Big Data Analysis) — Florida Atlantic University, 2024	GPA 4.0/4.0 · Peer-Reviewed Publication · 3MT 2nd Runner-Up
B.S. in Computer Science (Applied Mathematics) — Florida International University, 2020	GPA 3.5/4.0 · UPE Honor Society · Computer Science Mentor / Instructor
A.S. in Computer Science — Miami Dade College, 2017	GPA 4.0/4.0

Honors

• 3-Minute Thesis — 2nd Runner-Up, FAU (2024)
• UPE Honor Society — FIU

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